FAQs & Inquiries
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Q.
What is HYPSTER?
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Q.
How do I join?
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Q.
Is it alright if I register multiple accounts?
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Q.
I registered my email address to join the fan club as a new member but have not received the email.
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Q.
Can I join the fan club from both my mobile phone and my computer?
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Q.
When will my membership expire?
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Q.
Please tell me how to cancel my membership.
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Q.
When will my membership number and membership card be issued?
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Q.
I have completed the payment but cannot log in.
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Q.
I can't receive mail at my current address, can I register another address? Is it possible to refuse receipt?
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Q.
When do I need to enter by to receive the newsletter?
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Q.
Can People Underage Become a Member?/My Child Wants to Register
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Q.
How long does it take until I can use the service after I have paid the yearly membership fee?
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Q.
How can I check if I have completed the procedure to join the fan club?
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Q.
Can I register join the fan club if I am overseas?
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Q.
Where can I check the information I have on file?
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Q.
There is a change in the registered contents (address, email address, etc.). Is it possible to change the registered contents on the way?
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Can I delete the information I have on file?
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Q.
I want to update my registered information (address and/or email).
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Q.
What should I do if my name/gender has changed?
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Q.
I newly registered with a different address, so I want to delete the previously registered ID.
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Q.
I changed the email address that I normally use and can no longer access members-only pages.
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Q.
I registered from my smartphone, can I log in from my PC? And vice versa?
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Q.
I have changed the model of the smart phone that I use. Do I have to carry out any procedures?
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Q.
Please tell me how to carry out the renewal procedure.
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Q.
My membership has expired. Can I carry out the renewal procedure now or is it too late?
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Q.
Please tell me how to stop the automatic renewal of my credit card.
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Q.
There is still a month until my membership expires, but I received an email from my credit card company informing me that they have deducted the membership fee.
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Q.
Can I check if my membership will be automatically renewed with my credit card?
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Q.
Can I change the credit card that I have registered for the automatic renewal of my membership?
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Can I change the payment method for the renewal of my membership?
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After I have terminated my automatic renewal status, can I still revert to automatic renewal?
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Q.
The deadline for convenience store payment has passed.
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Q.
How can I check if I have successfully renewed my membership?
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Q.
How can I confirm that automatic renewal has been stopped?
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Q.
Please tell me about the credit card payment procedure.
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Q.
What credit cards do you accept?
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Q.
What will be the name of the charge on my credit card statement?
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Can I use a debit card?
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Q.
What Can I Do to View the Division All Stars Birthday POP-UP?
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Q.
When Will My Membership Card Arrive?
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Q.
Is it possible for you to replace defective benefit items (membership card, club magazine issues, etc.)?
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Q.
I lost my member ID card. Can you issue me a new one?
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Q.
I cannot view the members-only contents.
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Q.
I plan to move to a new residence. When should I change the shipping address for the club magazine by so that it will be reflected?
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Q.
I want to change the character of Birthday Rap, what should I do?
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Q.
I would like to change the design/character of my home page/digital membership card.
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Q.
I haven’t received my club magazine. When will it be delivered?
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Q.
I have submitted a non-arrival enquiry using the Non-arrival Form, but I haven’t received a reply.
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Q.
Are the back issues of the club magazine available for sale?
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Q.
The non-arrival enquiry period for the item has passed.
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Q.
Can my member benefits be delivered to an address that is not my registered address?
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Q.
How Can I Download the App?
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Q.
I Can't Collect My E-ticket on the App/I Don't Know How to Use it
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Q.
I Can't Log in to the App
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Q.
Even though I'm a Member I Get a Message Saying "Not Registered" When I Log in to the App
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Q.
If I change my phone model, can I continue to use the application?
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Q.
Are members guaranteed to get access to pre-orders for concert tickets?
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Q.
If I become a member, am I guaranteed to get good seats?
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Q.
Can I still participate in the preorder for members by becoming a member now?
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Please tell me how to preorder tickets.
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Will there be a general release after the preorder on HYPSTER?
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Q.
Will the tickets that I obtained through the preorder for members still be valid after I cancel my membership?
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Is it possible to change the recipient of the e-mail newsletter?
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I have forgotten my password and cannot log in.
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I am not receiving any emails from HYPSTER.
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Q.
Is it okay to publish member-only information and content (images, videos, audio, etc.) elsewhere?
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Q.
When I try to log in, I get back to the top page and cannot log in.
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Q.
I found someone who violated the terms of service.
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Q.
Is it possible to send messages and gifts to the cast of "Hypnosismic" and related parties through HYPSTER?
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I have not received a response to my inquiry.
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Q.
The FAQ did not solve the problem.