SUPPORT

About benefits

Q

When will I receive my membership card?

A

Your membership card will be sent the month following your joining month.
A shipping notice will be posted in the "NEWS" section within the month following your joining month.
For inquiries regarding shipping dates and non-delivery, please check the relevant "NEWS".

If you cannot find the relevant "NEWS" and your membership card has not arrived even two months after joining,
Please contact us by clicking on "Contact Us" at the bottom of the page, stating your "membership number" and "member name."

Other questions about "Benefits"

• Q.
  How can I see the Division All Stars Birthday POP-UP?
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  I can't see member-only content.
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  How can I change the character in Birthday Rap?
• Q.
  I would like to change the design/character of the top page/digital membership card.
• Q.
  I haven't received the email newsletter/Birthday Rap.
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  The period for inquiries regarding non-delivery has passed.
• Q.
  Can I receive my membership benefits at an address other than my registered address?