SUPPORT
会員特典・発送物について
- QCan I receive my membership benefits at an address other than my registered address?
- A
Due to the specifications of the shipping method, it is not possible to pick up at a convenience store or have the item held at a post office. If it is difficult for you to receive the package at home, please register a domestic address where you can receive it. Also, if the nameplate and addressee do not match, the shipment will be returned due to "incorrect nameplate." When registering the address of a relative or friend, please enter "●● (name on nameplate)" at the end of the address. Please note that we cannot respond to individual refusals to accept parcels. Please only join if you are eligible to receive membership benefits at your registered address. 
「会員特典・発送物について」に関する他の質問
- 
  
    Q.
  When will I receive my membership card?
- 
  
    Q.
  I've lost my membership card. Can it be reissued?
- 
  
    Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
- 
  
    Q.
  I haven't received the newsletter yet. When will it arrive?
- 
  
    Q.
  I submitted a non-delivery request form, but have not received a reply.
- 
  
    Q.
  Do you sell back issues of the newsletter?
- 
  
    Q.
  The period for inquiries regarding non-delivery has passed.
- 
  
    Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
- 
  
    Q.
  現住所で郵便物が受け取れないので、別の住所を登録してもよいでしょうか? また、受け取り拒否はできますか?
- 
  
    Q.
  いつまでに入会すれば会報はもらえますか?
If the above example does not resolve your issue, please contact us using the form below.
