SUPPORT

About benefits

Q

Can I receive my membership benefits at an address other than my registered address?

A

Due to the specifications of the shipping method, it is not possible to pick up at a convenience store or have the item held at a post office.

If it is difficult for you to receive the package at home, please register a domestic address where you can receive it.

Also, if the nameplate and addressee do not match, the shipment will be returned due to "incorrect nameplate."

When registering the address of a relative or friend, please enter "●● (name on nameplate)" at the end of the address.

Please note that we cannot respond to individual refusals to accept parcels.

Please only join if you are eligible to receive membership benefits at your registered address.

Other questions about "Benefits"

• Q.
  How can I see the Division All Stars Birthday POP-UP?
• Q.
  When will I receive my membership card?
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  I can't see member-only content.
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  How can I change the character in Birthday Rap?
• Q.
  I would like to change the design/character of the top page/digital membership card.
• Q.
  I haven't received the email newsletter/Birthday Rap.
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  The period for inquiries regarding non-delivery has passed.