SUPPORT

About benefits

Q

I can't see member-only content.

A

Please check your "My Page" to see if your membership has expired.
If your membership has expired, you can continue to use your membership information and view the paid content page by going to "My Page" and completing the payment procedure again within one month of the expiration date.
If more than one month has passed since the expiration date, please register again.
If you have selected credit card payment, if we are unable to confirm your payment due to reasons such as exceeding your card's credit limit, automatic renewal and renewal procedures will not be possible, and you will not be able to view the paid content pages.
Please check the usage status of the credit card you registered.

Other questions about "Benefits"

• Q.
  How can I see the Division All Stars Birthday POP-UP?
• Q.
  When will I receive my membership card?
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  How can I change the character in Birthday Rap?
• Q.
  I would like to change the design/character of the top page/digital membership card.
• Q.
  I haven't received the email newsletter/Birthday Rap.
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  The period for inquiries regarding non-delivery has passed.
• Q.
  Can I receive my membership benefits at an address other than my registered address?