SUPPORT

About benefits

Q

How can I change the character in Birthday Rap?

A

Please change your "Favorite Character" setting on "My Page" by 23:59 on the day before your birthday.

Also, please do not change your "Favorite Character" settings until you receive the email.

Please note that if you do not make the changes by the above deadline, we will not be able to accommodate your request.

*For those whose birthdays are on 2/29, the Birthday Rap will be released on that day in leap years, and on 2/28 in other years.

Please make sure to select your favorite character by 23:59 the day before.

In addition, the URL for viewing the Birthday Rap will be valid for one year.

Please note that if you cancel your membership, you will no longer be able to view the content.

Other questions about "Benefits"

• Q.
  How can I see the Division All Stars Birthday POP-UP?
• Q.
  When will I receive my membership card?
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  I can't see member-only content.
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  I would like to change the design/character of the top page/digital membership card.
• Q.
  I haven't received the email newsletter/Birthday Rap.
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  The period for inquiries regarding non-delivery has passed.
• Q.
  Can I receive my membership benefits at an address other than my registered address?