SUPPORT

About benefits

Q

I would like to change the design/character of the top page/digital membership card.

A

You can make any changes to your account from "MY PAGE" after logging in.

◆Top page design
You can change it by going to "MY PAGE" and "Check/Change Themes".

◆Digital membership card
"Check/change favorite characters" on "MY PAGE"You can make changes from here.
The character you set as your "Favorite Character" isThis will also be reflected in "Birthday Rap".
hereAfter referring to the above,Please be careful to set it up.

Other questions about "Benefits"

• Q.
  How can I see the Division All Stars Birthday POP-UP?
• Q.
  When will I receive my membership card?
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  I can't see member-only content.
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  How can I change the character in Birthday Rap?
• Q.
  I haven't received the email newsletter/Birthday Rap.
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  The period for inquiries regarding non-delivery has passed.
• Q.
  Can I receive my membership benefits at an address other than my registered address?