SUPPORT

About benefits

Q

How can I see the Division All Stars Birthday POP-UP?

A

If you access the homepage of this site on the birthdays of the 18 Division All Stars characters, you will be able to see a Birthday POP-UP featuring original mini-character illustrations.

*This will not be displayed on the registrant's birthday.

Birthday POP-UP is a members-only content that can only be viewed on the top page when logged in.

If it does not appear, try logging in again and refreshing/restarting the app or browser.

Other questions about "Benefits"

• Q.
  When will I receive my membership card?
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  I can't see member-only content.
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  How can I change the character in Birthday Rap?
• Q.
  I would like to change the design/character of the top page/digital membership card.
• Q.
  I haven't received the email newsletter/Birthday Rap.
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  The period for inquiries regarding non-delivery has passed.
• Q.
  Can I receive my membership benefits at an address other than my registered address?