SUPPORT

Membership benefits and shipping

Q

I've lost my membership card. Can it be reissued?

A

If you wish to have your membership card reissued due to loss, etc., a reissue fee of 1,100 yen (tax included) will be charged.
*A separate payment fee will be charged. Please note that this must be paid by the customer.

If you would like to have your card reissued, please fill out the form below and contact us using the "Contact Us" link at the bottom of this page.

<Request for reissue of membership card>
・Membership number (6 digits in total)
・Registered email address
・Name (Kanji/Furigana)
- Registered phone number

Please note that your reissued membership card will be delivered the month following the month in which payment of the reissue fee has been confirmed.
We will ship to the address you registered with "HYPSTER", so please check your "My Page" after logging in to make sure there are no errors in the registered details.

Other questions about "Member Benefits and Shipping"

• Q.
  When will I receive my membership card?
• Q.
  I haven't received my membership card.
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  The period for inquiries regarding non-delivery has passed.
• Q.
  Can I receive my membership benefits at an address other than my registered address?
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  I can't receive mail at my current address, so can I register a different address? Also, can I refuse to receive it?
• Q.
  By when do I need to join to receive the newsletter?