SUPPORT

Membership benefits and shipping

Q

I can't receive mail at my current address, so can I register a different address? Also, can I refuse to receive it?

A

You may register any address where you can receive mail. Please note that we cannot take responsibility for any damages incurred by registering an address other than your current address. We do not prohibit the use of "samakata", so please follow the instructions of the post office and fill in the form that matches our information registration form.
You can make changes on "My Page" after logging in, so we are unable to respond to individual inquiries regarding changes.

In addition, due to circumstances such as the delivery of membership cards, refusal to accept them is not possible.
Please note that if you continue to receive returned packages, we may determine that you are in violation of the HYPSTER Terms of service.

Other questions about "Member Benefits and Shipping"

• Q.
  When will I receive my membership card?
• Q.
  I haven't received my membership card.
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  The period for inquiries regarding non-delivery has passed.
• Q.
  Can I receive my membership benefits at an address other than my registered address?
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  By when do I need to join to receive the newsletter?