SUPPORT

About joining

Q

I registered an email address for new membership, but I haven't received an email.

A

Please check the following.

▼Please check that the address you entered is correct.
Carrier email cannot be used with NTT Docomo's "ahamo," au's "povo," or LINE/SoftBank's "LINEMO."
If you have switched to a new rate plan from one of the three mobile phone companies since March 2021,
Please also check that you have not entered a carrier email address.

▼ It is blocked by the domain-specific reception setting.
plusmember.jp
hypster-fc.com

Please set the above domains to allow receiving emails.

▼If you are using an au ( @ezweb.ne.jp / @au.com ) email address
Is your "Spoofing Control" set to "High"?
Please set it to "Medium" or lower, or cancel the setting.

▼If you are using a SoftBank (@softbank.en.jp / @i.softbank.jp) email address
Is your spam filter set to "strong"?

As each mobile phone company has strengthened its measures against spam e-mails,
Even if you have not set it yourself, it will be
There are cases where the settings are set to block emails.
Please contact your email address provider or mobile phone company for instructions on how to confirm and set up the above.

▼If you are using an iCloud address or a free address (Gmail/Yahoo, etc.)
Please check other folders besides your inbox as the email may have been automatically sorted into your spam folder.

▼Others
・Please change your settings so that you can receive emails from PCs and emails with URLs.
- Is your inbox full?
Depending on the email client or email app you use, related emails may be organized as threads.
They may be displayed together.

※reference
＜Apple Support＞
https://support.apple.com/ja-jp/HT207132

<Gmail Support>
https://support.google.com/mail/answer/5900?hl=ja&co=GENIE.Platform=Android

Please check the above and then send the email again.

Also, if you have tried the above and still can't receive it,
Please obtain a free email account (such as Gmail),
You may also want to try a different email address.

*In particular, it is becoming more difficult to receive emails to the following domains.
If you have registered with the relevant domain,
Please try using a different email address from a different domain that you can receive emails from.

・@icloud.com
・@outlook.com
・@hotmail.co.jp
・@hotmail.com
・@qag.jp

Other questions regarding "About membership"

• Q.
  What is HYPSTER?
• Q.
  How do I join?
• Q.
  Can one person register more than one?
• Q.
  Can I join from either my mobile phone or PC?
• Q.
  How long is my membership valid?
• Q.
  Please tell me how to cancel my membership.
• Q.
  When will my membership number/card be issued?
• Q.
  I have completed payment, but I cannot log in.
• Q.
  I can't receive mail at my current address, so can I register a different address? Also, can I refuse to receive it?
• Q.
  By when do I need to join to receive the newsletter?
• Q.
  Can minors join? / My child wants to join.
• Q.
  How long does it take from paying the annual fee until I can use the card?
• Q.
  How can I check if the enrollment procedure has been completed?
• Q.
  Is it possible to join from overseas?