SUPPORT

About joining

Q

Can minors join? / My child wants to join.

A

There is no age restriction, but minors must register with parental consent.
Please also check the HYSPSTER Terms of service for more information.

In addition, before registering, parents and the person registering must check the following:

▼Registration procedures
It is possible to carry out the procedure from a device other than the registrant's own.
If the person does not have a device, the procedure can be completed using a family member's smartphone or computer.

*If tickets are only available as electronic tickets, you may not be able to enter if you do not have your own device.
*Please register in the name of the person who will be using the service, not the device owner.

▼About the device used (smartphone/PC)
Regardless of who owns the device, you can access member content by logging in with your registration information (ID/password).
However, there may be additional restrictions when using the app, member ticket advance sales, or electronic tickets.
Please be sure to read the notes when applying.

▼Payment of membership fees
Payment can also be made on your behalf by a guardian, relative, or other person.
Credit card payments can be made even if the "registered name" and "credit card holder name" are different.
*The use of credit cards under other names without permission is strictly prohibited. Please be sure to discuss this between the parties involved.

If you don't have your own email address
Please consider obtaining a free email address (Yahoo! Mail, Gmail, etc.).

<If your family members share an email address>
Enter the email address registered to Plus member ID (※),
The information already registered (name and date of birth)
This will also be reflected in your "HYPSTER" membership information.

* Plus member ID is operated by Fanplus, Inc.
Multiple artist sites, fan clubs, and online shops
This is a common ID that can be used for Ticket Plaza e-tickets.

When you apply for membership, please make sure that the name on the card is that of the person who wishes to join.
You can check this on the final screen of the membership process (before payment).

▼If you don't have your own phone number
If you don't have a mobile phone, please register your home landline number.
If you do not have a landline phone, please register your family member's mobile phone number.

<About using some content>
Registration of a mobile phone number may be required for the app and e-tickets.
Information will vary for each performance, so please be sure to check the notes when applying for tickets.

▼Registered information
You can change any information you wish to change yourself from My Page after logging in.
We cannot accept any changes to the registered name of another person, even between family members.

<Changes possible>
·nickname
·email address
·telephone number
·address

<Changes not permitted>
・Name (Kanji/Furigana)
・Date of birth
·sex

*We accept name changes due to marriage, name changes, etc.

Other questions regarding "About membership"

• Q.
  What is HYPSTER?
• Q.
  How do I join?
• Q.
  Can one person register more than one?
• Q.
  I registered an email address for new membership, but I haven't received an email.
• Q.
  Can I join from either my mobile phone or PC?
• Q.
  How long is my membership valid?
• Q.
  Please tell me how to cancel my membership.
• Q.
  When will my membership number/card be issued?
• Q.
  I have completed payment, but I cannot log in.
• Q.
  I can't receive mail at my current address, so can I register a different address? Also, can I refuse to receive it?
• Q.
  By when do I need to join to receive the newsletter?
• Q.
  How long does it take from paying the annual fee until I can use the card?
• Q.
  How can I check if the enrollment procedure has been completed?
• Q.
  Is it possible to join from overseas?