SUPPORT

Membership benefits and shipping

Q

I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?

A

We will notify you of the deadline for address changes on the website when the newsletter is due to be sent out. Please refrain from making individual inquiries and follow the instructions to change your address.
You can also change your registered address at any time by logging in and going to "Change Member Information" in "My Page".

Other questions about "Member Benefits and Shipping"

• Q.
  When will I receive my membership card?
• Q.
  I haven't received my membership card.
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  The period for inquiries regarding non-delivery has passed.
• Q.
  Can I receive my membership benefits at an address other than my registered address?
• Q.
  I can't receive mail at my current address, so can I register a different address? Also, can I refuse to receive it?
• Q.
  By when do I need to join to receive the newsletter?