SUPPORT

Membership benefits and shipping

Q

The period for inquiries regarding non-delivery has passed.

A

When we send benefits to members,

We have dedicated undelivered forms and application periods for all items.

Basically, we may not be able to respond to inquiries made after the application deadline announced in "NEWS".

Please note that even if we are able to reschedule your order, you may be required to pay the cost of redelivery.

Other questions about "Member Benefits and Shipping"

• Q.
  When will I receive my membership card?
• Q.
  I haven't received my membership card.
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  Can I receive my membership benefits at an address other than my registered address?
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  I can't receive mail at my current address, so can I register a different address? Also, can I refuse to receive it?
• Q.
  By when do I need to join to receive the newsletter?