SUPPORT

About benefits

Q

The period for inquiries regarding non-delivery has passed.

A

When we send benefits to members,

We have dedicated undelivered forms and application periods for all items.

Basically, we may not be able to respond to inquiries made after the application deadline announced in "NEWS".

Please note that even if we are able to reschedule your order, you may be required to pay the cost of redelivery.

Other questions about "Benefits"

• Q.
  How can I see the Division All Stars Birthday POP-UP?
• Q.
  When will I receive my membership card?
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  I can't see member-only content.
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  How can I change the character in Birthday Rap?
• Q.
  I would like to change the design/character of the top page/digital membership card.
• Q.
  I haven't received the email newsletter/Birthday Rap.
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  Can I receive my membership benefits at an address other than my registered address?