SUPPORT

About benefits

Q

I submitted a non-delivery request form, but have not received a reply.

A

After completing your application, you will not receive an individual "application completion email."

Please revisit the form to make sure your registration is complete.

We will also conduct a careful investigation and aim to reply within one month after the end of the application period.

The results of the investigation will be sent to the registered email address which can be viewed on "MY PAGE" of each applicant.

Please refrain from making individual inquiries until we have received the results of our investigation.

Other questions about "Benefits"

• Q.
  How can I see the Division All Stars Birthday POP-UP?
• Q.
  When will I receive my membership card?
• Q.
  Can I exchange defective bonus items (membership cards/newsletter, etc.)?
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  I can't see member-only content.
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  How can I change the character in Birthday Rap?
• Q.
  I would like to change the design/character of the top page/digital membership card.
• Q.
  I haven't received the email newsletter/Birthday Rap.
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  Do you sell back issues of the newsletter?
• Q.
  The period for inquiries regarding non-delivery has passed.
• Q.
  Can I receive my membership benefits at an address other than my registered address?