SUPPORT

About benefits

Q

Can I exchange defective bonus items (membership cards/newsletter, etc.)?

A

Regarding defective bonus items, we will decide on the procedure after checking the photo.
In addition, the deadline for any defective newsletters is "within one month of receipt."

Please agree to the following confirmation items and fill in the necessary information before applying.

＜Things to check＞

◆We visually check all photos sent to us, so it may take some time before we can make a decision on an exchange.
*Please note that we will respond after the end of the application period for each shipment.

◆Due to the packaging and shipping process, there is a possibility that the product may be slightly bent when posted or scratched during transport.
We consider this to be an initial scratch, so we would appreciate it if you would refrain from making any complaints.

◆Please note that we may not be able to meet your request at our discretion.

*Please note that we may not be able to immediately prepare good quality products, so it may take some time to reship your order.

◆Even if you check the contents after taking a photo, it will not affect our decision to exchange the defective product.

◆Copy the following items and paste them into the text body, enter the information at the bottom of the items, and then contact us by clicking "Contact us here" at the bottom.

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<Member Benefits: Request for defective exchange>

·Membership number

・Registered name (Kanji/Furigana)

・Registered phone number

・Registered email address

・Target bonus items *Example: HYPSTER newsletter vol.1, etc.

・Defective area *Example: Scratch on the top right corner of the membership card, peeling foil on the logo, etc.

・(Attach) a photo showing the defective part
*For newsletters, please take a photo of the item itself after opening (envelopes do not count).
*Please attach it to your application email.
*Multiple images can be attached/Size limit: 1MB (megabytes) or less
*Please contact your mobile phone carrier for instructions on how to adjust the image size.

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⇒ Contact us here

Other questions about "Benefits"

• Q.
  How can I see the Division All Stars Birthday POP-UP?
• Q.
  When will I receive my membership card?
• Q.
  I've lost my membership card. Can it be reissued?
• Q.
  I can't see member-only content.
• Q.
  I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
• Q.
  How can I change the character in Birthday Rap?
• Q.
  I would like to change the design/character of the top page/digital membership card.
• Q.
  I haven't received the email newsletter/Birthday Rap.
• Q.
  I haven't received the newsletter yet. When will it arrive?
• Q.
  I submitted a non-delivery request form, but have not received a reply.
• Q.
  Do you sell back issues of the newsletter?
• Q.
  The period for inquiries regarding non-delivery has passed.
• Q.
  Can I receive my membership benefits at an address other than my registered address?