SUPPORT
ヘルプ・お問い合わせ
「HYPSTER Limited Store」に関するお問い合わせは こちら をご参照ください。
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Q.
What is HYPSTER?
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Q.
How do I join?
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Q.
Can one person register more than one?
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Q.
I registered an email address for new membership, but I haven't received an email.
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Can I join from either my mobile phone or PC?
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How long is my membership valid?
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Please tell me how to cancel my membership.
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When will my membership number/card be issued?
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I have completed payment, but I cannot log in.
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I can't receive mail at my current address, so can I register a different address? Also, can I refuse to receive it?
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By when do I need to join to receive the newsletter?
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Can minors join? / My child wants to join.
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How long does it take from paying the annual fee until I can use the card?
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How can I check if the enrollment procedure has been completed?
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Is it possible to join from overseas?
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I would like to confirm the registration details.
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There has been a change in registration details (address, email address, etc.). Can I change the registration details midway?
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I would like to delete the registered information.
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I registered the wrong name/date of birth/gender in the member information. How can I change it?
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What should I do if my name/gender changes?
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I have newly registered with a different address, so I would like to delete the previously registered ID.
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After changing the email address I normally use, I can no longer access the members-only page.
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I registered from my smartphone, but can I log in from my PC as well? Also, what about the opposite?
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I changed the model of the smartphone I am using. Are there any procedures required?
Regarding continuation procedures
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Please tell me how to continue the procedure.
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My membership has expired. Can I continue the process now?
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Please tell me how to stop automatic renewal of my credit card.
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Although it was still one month before the expiry date of my membership, I received an email from my credit card company informing me that my membership fee would be debited.
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Can I check if my credit card is automatically renewed?
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Can I change the credit card registered for automatic renewal?
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Can I change the payment method for my renewal?
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I once stopped automatic renewal, can I restart it?
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The due date for convenience store payment has passed.
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Can you check to see if the renewal procedure has been completed?
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Can I check if automatic renewal has been stopped?
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Please tell me about the procedure for convenience store payment.
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Please tell me about the payment procedure for credit card payments.
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Please tell me which credit cards are available.
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What will be the name on my statement from my credit card company?
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Can I use a debit card?
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How can I see the Division All Stars Birthday POP-UP?
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When will I receive my membership card?
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Can I exchange defective bonus items (membership cards/newsletter, etc.)?
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I've lost my membership card. Can it be reissued?
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I can't see member-only content.
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I am planning to move, but by when should I change the shipping address for my newsletter for it to take effect?
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Q.
How can I change the character in Birthday Rap?
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I would like to change the design/character of the top page/digital membership card.
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I haven't received the email newsletter/Birthday Rap.
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I haven't received the newsletter yet. When will it arrive?
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I submitted a non-delivery request form, but have not received a reply.
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Do you sell back issues of the newsletter?
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The period for inquiries regarding non-delivery has passed.
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Can I receive my membership benefits at an address other than my registered address?
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How do I download the app?
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I can't receive my e-ticket on the app/I don't know how to use it.
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I can't log in to the app.
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Even though I am a member, when I try to log in to the app it says [Not registered].
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If I change my device, can I still use the app?
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Will I be sure to get a ticket if I pre-book a ticket?
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If I become a member, will I be guaranteed to get a good seat and ticket number?
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Can I still apply for the members' advance ticket if I join later?
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How do I apply for tickets?
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Will there be a general sale after HYPSTER pre-sale?
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If I cancel my membership, will my tickets purchased through the member advance sale still be valid?
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Can I change the recipient of my email newsletter?
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I forgot my login password.
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I am not receiving emails from HYPSTER.
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"Privacy Policy" is displayed and I cannot proceed.
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Can I publish member-only information and content (images, videos, audio, etc.) elsewhere?
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When I try to log in, I am returned to the top page and cannot log in.
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We found someone violating Terms of service.
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Can I send messages or gifts to the cast and staff of "HYPNOSISMIC" through HYPSTER?
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I have not received a reply to my inquiry.
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Can I post my thoughts about member-only content/member benefits on social media etc?
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Q.
The content of the FAQ did not resolve the issue.