SUPPORT

About continuation procedure

Q

Please tell me how to carry out the renewal procedure.

A

The procedure can be carried out from <<3 months before>> your membership expires.

You can check your expiry date from “My Page”.
E.g.) If your membership expires at the end of October → you can carry out the renewal procedure from the start of August

After logging in, please carry out the procedure from “My Page”.
Similar to when you joined as a new member, you can select China Union Pay or Pay-pal and carry out the procedure.>

Other questions related to" About continuation procedure"

• Q.
  My membership has expired. Can I carry out the renewal procedure now or is it too late?
• Q.
  Please tell me how to stop the automatic renewal of my credit card.
• Q.
  There is still a month until my membership expires, but I received an email from my credit card company informing me that they have deducted the membership fee.
• Q.
  Can I check if my membership will be automatically renewed with my credit card?
• Q.
  Can I change the credit card that I have registered for the automatic renewal of my membership?
• Q.
  Can I change the payment method for the renewal of my membership?
• Q.
  After I have terminated my automatic renewal status, can I still revert to automatic renewal?
• Q.
  The deadline for convenience store payment has passed.
• Q.
  How can I check if I have successfully renewed my membership?
• Q.
  How can I confirm that automatic renewal has been stopped?