SUPPORT

others

Q

I have not received a reply to my inquiry.

A

It will take about a week for us to respond to your inquiry.
If it has been less than a week since you contacted us, we would appreciate it if you could give us a little more time.
Please note that you may not be able to receive emails due to your email reception settings. here Please also refer to the following.

Please note that we will not be able to respond to the following enquiries:

・Opinions and inquiries regarding matters other than the content of HYPSTER services
・Opinions and inquiries regarding "HYPNOSISMIC" songs, anime, games, stage plays, comics, etc.
・Opinions and inquiries regarding "HYPNOSISMIC" live shows and events
・Opinions regarding the details of advance ticket reservations made through HYPSTER (such as seat visibility)

Other questions regarding "Other"

• Q.
  Can I change the recipient of my email newsletter?
• Q.
  I forgot my login password.
• Q.
  I am not receiving emails from HYPSTER.
• Q.
  "Privacy Policy" is displayed and I cannot proceed.
• Q.
  Can I publish member-only information and content (images, videos, audio, etc.) elsewhere?
• Q.
  When I try to log in, I am returned to the top page and cannot log in.
• Q.
  We found someone violating Terms of service.
• Q.
  Can I send messages or gifts to the cast and staff of "HYPNOSISMIC" through HYPSTER?
• Q.
  Can I post my thoughts about member-only content/member benefits on social media etc?
• Q.
  The content of the FAQ did not resolve the issue.