SUPPORT

others

Q

"Privacy Policy" is displayed and I cannot proceed.

A

Please check the settings below.

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If "Cookies consent" is displayed at the bottom of the page

You must agree to this in order to view it.

Please click "Agree" and then try to log in.

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● If the "Cookies Usage Agreement" is not displayed and you are redirected to the "Privacy Policy"

Please clear your browser cache and then access the page again.

＜Caution＞
If you delete cookies and cache, all login information will also be erased (= you will be logged out).

We recommend that you make a note of your login ID and password in advance.

*The operating procedures for various settings may differ depending on the device.

*If you are unsure of how to operate the device, please contact your mobile phone company or shop.

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●About enabling Cookies [If you are using Safari on an iPhone]

・Select "Settings" from the first home screen
- Select "Safari"
- Select "Block Cookies"
・"Allow only websites you are currently accessing" "Allow websites you have visited"
Or select "Always Allow"
*The notation may differ slightly from the above explanation depending on the OS.

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● Enabling Cookies [Android users]
- Open the Chrome app on your Android smartphone
- Tap the three dots on the top right of the screen
- Tap [History] Next [Clear browsing data]
・Select the period at the top.
*To delete everything, select [All period].
Check the boxes next to Cookies and site data and Cached images and files.
- Tap [Clear data]

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About Private Browsing Mode

If you are using an iPhone and have "Private Browsing Mode" set, you may not be able to view the site properly.

Please check that you are not in "Private Browsing Mode".

https://support.apple.com/ja-jp/HT203036
(Redirects to Apple support page)

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Please be sure to access the site using a standard web browser (Safari/Chrome).

*The operation of the "Yahoo! JAPAN app" and "Google app" is not guaranteed.

*If you are using an Android Galaxy device, please access the site using Chrome instead of the Samsung Browser.

Other questions regarding "Other"

• Q.
  Can I change the recipient of my email newsletter?
• Q.
  I forgot my login password.
• Q.
  I am not receiving emails from HYPSTER.
• Q.
  Can I publish member-only information and content (images, videos, audio, etc.) elsewhere?
• Q.
  When I try to log in, I am returned to the top page and cannot log in.
• Q.
  We found someone violating Terms of service.
• Q.
  Can I send messages or gifts to the cast and staff of "HYPNOSISMIC" through HYPSTER?
• Q.
  I have not received a reply to my inquiry.
• Q.
  Can I post my thoughts about member-only content/member benefits on social media etc?
• Q.
  The content of the FAQ did not resolve the issue.