SUPPORT

others

Q

I forgot my login password.

A

Please try to inquire about your password by clicking on "Forgot your password (reset)" at the bottom of the "Login" page.

Enter your registered email address (login ID) and date of birth and press the "Authenticate" button. A "URL for resetting your password" will be sent to your registered email address.
Please access the URL in the email within 24 hours of receiving it and reset your password.
*If 24 hours have passed since you received the email, please go to "Forgot your password?" and follow the procedure again.

If the above methods do not resolve your issue, please contact us by email using the form below and the necessary information.

<Login password unknown>
1. Name (Kanji/Furigana)
2. Membership number
3. Date of birth (8 digits in the Gregorian calendar)
4. Prefecture of residence


⇒ Contact us here

Other questions regarding "Other"

• Q.
  Can I change the recipient of my email newsletter?
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  I am not receiving emails from HYPSTER.
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  Can I publish member-only information and content (images, videos, audio, etc.) elsewhere?
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  When I try to log in, I am returned to the top page and cannot log in.
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  We found someone violating Terms of service.
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• Q.
  I have not received a reply to my inquiry.
• Q.
  Can I post my thoughts about member-only content/member benefits on social media etc?
• Q.
  The content of the FAQ did not resolve the issue.