SUPPORT

others

Q

I am not receiving emails from HYPSTER.

A

・When registering as a new member or changing the registered email address, I don't receive a reply email.
・I have registered for the e-mail newsletter but have not received it

In the above cases, please try the following:

① Check to see if the email was automatically sorted into your spam folder.

② Check that the email address you entered is correct.

③Change the settings so that you can receive emails from the following domains.
・hypster-fc.com
・plusmember.jp

④ (If your carrier is au) Set "Spoofing Restrictions" to "Medium" or lower.

⑤ Change the settings so that emails can be received even if they contain a URL.

*If you have any questions about the settings, please contact the provider of your email address.
*For information on how to change various settings on your mobile phone or smartphone, please contact your mobile phone carrier.

Other questions regarding "Other"

• Q.
  Can I change the recipient of my email newsletter?
• Q.
  I forgot my login password.
• Q.
  "Privacy Policy" is displayed and I cannot proceed.
• Q.
  Can I publish member-only information and content (images, videos, audio, etc.) elsewhere?
• Q.
  When I try to log in, I am returned to the top page and cannot log in.
• Q.
  We found someone violating Terms of service.
• Q.
  Can I send messages or gifts to the cast and staff of "HYPNOSISMIC" through HYPSTER?
• Q.
  I have not received a reply to my inquiry.
• Q.
  Can I post my thoughts about member-only content/member benefits on social media etc?
• Q.
  The content of the FAQ did not resolve the issue.