HYPSTER｜HYPNOSISMIC -DRB-OFFICIAL FANCLUB

SUPPORT

Regarding various emails

Q I am not receiving emails from HYPSTER.: A
A. In some cases, the issue of undelivered emails cannot be resolved through this contact point alone.
----------------------
- I did not receive a reply email when registering as a new member or changing my registered email address.
- I'm subscribed to the email newsletter but I'm not receiving it.
----------------------
In the above case, please check the following:

<For those using an iCloud address>
Even regular emails were deemed to violate Apple's local policies.
We have received reports of users being unable to receive emails, therefore we do not recommend using this site.

Please consider using a different email address, or register an additional free email address (such as Gmail or Yahoo).
*This site allows you to register two email addresses.

<Blocked due to domain-specific receiving settings>
Please configure your email settings to allow emails from the following domain.
Please contact your email address provider (your mobile phone company/shop) for confirmation and setup instructions.

・plusmember.jp
・hypster-fc.com

★For those using carrier (docomo/au/SoftBank) email addresses
Each mobile carrier has a high level of spam protection as a standard feature.
As a result, there are now a significant increase in cases where emails are not being delivered.
Even if you are not aware of any measures to prevent spam, please be sure to check and set them up.

<For those using a docomo email address>
The email in question may be classified as spam.
The method for checking emails that have been flagged as spam varies depending on your device and environment.
Please review the following information.

»If you are using the standard Mail app on your iPhone
»If you are using the Docomo Mail app on an Android™ smartphone
*You will be redirected to the docomo website.

<For those using an au email address (ezweb.ne.jp/au.com)>
If you have set "Spoofing Prevention" to "High," your emails may be blocked.
Please set it to "Medium" or lower, or turn it off.

<For those using a SoftBank email address (softbank.ne.jp/i.softbank.jp)>
If your spam filter is set to "strong", the email may be blocked.
Set it to "Standard" or "OFF".

<For those using free email addresses (e.g., Gmail, Yahoo addresses) or PC email addresses>
It may have been automatically sorted into your "Spam folder" or "Promotions tab".
Please check all folders except your inbox.

<Is the storage capacity exceeded?>
You may not be able to receive emails if your mailbox or smartphone capacity is exceeded.

<The email address contains a string of characters that is restricted from being used.>
Examples: a series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the at sign (.@), a symbol at the beginning (-abc), etc.

If you are using an email address that contains the relevant string, please register again using a different email address.

Email addresses like the one below are registered in the RFC (Request for Comments), a globally recognized internet communication standard.
Because it does not comply with the standards, it cannot be used in principle.

<Non-RFC compliant email address>
1. If symbols other than "-", "_", ".", "+", "?", and "/" are included
2. When two or more consecutive symbols are used
3. When symbols are used at the beginning and end (just before the @ symbol)
4. If the part before the @ is 64 characters or longer.
5. If the entire email address is 256 characters or longer.

<Check your email app>
Please check if your email application's receiving settings are configured correctly.
*For any questions regarding the settings of your email app, please contact your mobile carrier.

<For iPhone users>
There are two types of email sending and receiving apps: "Mail (the standard email app)" and "Messages (MMS email)".

Due to iPhone specifications, you may not be able to receive emails properly when using the "Messages (MMS)" function.
Please use "Mail (the standard mail app)".

<Other>
Please change your settings to allow receiving emails from PCs and emails containing URLs.
Depending on your email client or application, related emails may be displayed together as a thread.

Please note that, as a general rule, emails cannot be resent.
Please check NEWS section on the site for the latest information.