SUPPORT

About the app

Q

I can't log in to the app.

A

To log in, you will need your Plus member ID or your registered email address.
If you have forgotten your ID or password, please refer to the help information below.

▼ HYPSTER members
»I have completed payment, but I cannot log in.
*Passwords can be up to 12 characters (half-width alphanumeric characters).

▼ Non-HYPSTER members
»I forgot my ID and password.
※ Go to Plus member ID Help page

In addition, to prevent fraudulent use of electronic tickets, the app is limited to one ID and device per person.
When logging in to the app, please use the smartphone that you will use to receive your e-ticket. (Tablet devices are not accepted.)

If you have mistakenly registered multiple "Plus member ID",
Please delete any unnecessary IDs and try logging in again.
»I have obtained multiple Plus member ID (formerly EMTG IDs).


If you have received an electronic ticket, please also check the help below.
»Q. I can't receive e-tickets on the app/I don't know how to use it.

Other questions about the app

• Q.
  How do I download the app?
• Q.
  I can't receive my e-ticket on the app/I don't know how to use it.
• Q.
  Even though I am a member, when I try to log in to the app it says [Not registered].
• Q.
  If I change my device, can I still use the app?