SUPPORT

About the app

Q

Even though I am a member, when I try to log in to the app it says [Not registered].

A

If you are unable to use the content with a registered (paid membership) account, please uninstall the app.

If the problem persists even after reinstalling the app, please do not rejoin (or pay the annual membership fee) but contact us instead.
*To prevent unauthorized use, you can only reinstall the app twice a month. Please refrain from repeatedly reinstalling the app.

▼For those using methods other than electronic ticket collection
Please contact us via the "FAQ/Inquiries" section within the app.
Please include the following information in the body of the inquiry form.

==========
<Customer Information>
・Full name (kanji/kana)
・Date of birth (8 digits in the Gregorian calendar)
·prefectures
- Device phone number
·email address

<Login information>
・ Plus member ID starting with E
·email address
・The password you entered (number of digits and first/last characters)

<Details>
- The error message displayed
・Device you are using (iPhone/Android)
・Device details (model/OS/version)
・Whether there is a model change (if so, please let us know the date of the model change)
==========

▼For those who use electronic ticket collection
Please contact us using the help form below.
==========
Chikepla customer support

http://help.tixplus.jp/

<Weekdays 11:00-12:00 / 13:30-18:00>
*Please read the FAQ (Frequently Asked Questions) before contacting us.
*Please be sure to write down the [performance date and venue name] for which you have won.
*You will be answered by Tixplus customer support.
==========

Other questions about the app

• Q.
  How do I download the app?
• Q.
  I can't receive my e-ticket on the app/I don't know how to use it.
• Q.
  I can't log in to the app.
• Q.
  If I change my device, can I still use the app?