SUPPORT

About the official app

Q

When you log in to the app, it will show as [Not registered].

A

If you log in to the app with your account after completing membership registration (= payment) and it says [Not registered], please uninstall (delete) the app.

Then reinstall it and try logging in again.

<Caution>
You can reinstall the app up to twice a month, so please only uninstall it once.

▼Request ①
If you would like to receive an electronic ticket, please contact Ticket Plaza.
https://support.tixplus.jp/hypnosismic

*Please be sure to include the [performance date/venue name].

»How to use HYPNOSISMIC official app electronic ticket

▼Request②
To apply for tickets or check or change your membership information and payment method, please access the site using a web browser (Chrome/Safari).

If you are unable to use the app, please consider using a browser.

The same content is available through your browser.

If you are restricted from logging in to the app, please try logging in again after one month.

Other questions about the official app

• Q.
  How do I download the app?
• Q.
  I can't receive my e-ticket on the app/I don't know how to use it.
• Q.
  I can't log in to the app.
• Q.
  If I change my device, can I still use the app?