SUPPORT

About the app

Q

I can't receive my e-ticket on the app/I don't know how to use it.

A

The ticket counters are different, so please contact Tixplus.

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Inquiries regarding the use and authentication of electronic tickets
Chikepla customer support
http://help.tixplus.jp/

<Weekdays 11:00-12:00 / 13:30-18:00>

*Please read the FAQ (Frequently Asked Questions) before contacting us.
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Please be sure to include the performance date and venue name when making your inquiry.

Other questions about the app

• Q.
  How do I download the app?
• Q.
  I can't log in to the app.
• Q.
  Even though I am a member, when I try to log in to the app it says [Not registered].
• Q.
  If I change my device, can I still use the app?