SUPPORT

About the app

Q

If I change my device, can I still use the app?

A

Please carry out the following procedure from your new smartphone.

1. Download and install the app
2. After installation, log in with the ID you used on your old device.
3. Verify your identity by completing "SMS authentication" and "identity verification procedures"
4. After completing the procedure, log in again

＜Notes＞
・To prevent unauthorized use, you cannot use the service on multiple devices. (Only one person can use the service on one device with one ID.)
・You cannot register telephone numbers such as landlines or IP phones.
- You may change your device or reinstall the app up to twice a month.
・Your registered phone number can be changed up to twice a year.

If you exceed the above maximum number of procedures, you will not be able to perform the procedure yourself.
Please contact us using the details below so that we can check your usage status.
*We cannot answer questions through the "HYPSTER" office.

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Ticket Plaza Customer Support
http://help.tixplus.jp/
<Weekdays 11:00-12:00 / 13:30-18:00>
*Please read the FAQ (Frequently Asked Questions) before contacting us.
*Please be sure to write down the [performance date and venue name] for which you have won.
*You will be answered by Tixplus customer support.
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Other questions about the app

• Q.
  How do I download the app?
• Q.
  I can't receive my e-ticket on the app/I don't know how to use it.
• Q.
  I can't log in to the app.
• Q.
  Even though I am a member, when I try to log in to the app it says [Not registered].