SUPPORT

Changing your registration information

Q

I can't change my email address because the message "It's already in use" appears.

A

■ If the message "Already in use" appears

A "Plus member ID" has already been obtained for the email address you wish to register.

Plus member ID are issued in association with email addresses.

If the above message appears, you will not be able to make any changes unless you delete your "Plus member ID."

If the ID you obtained is not linked to information about paid services (e.g. fan club) or tickets you have won, you can delete it yourself.

»I have multiple Plus member ID.

»How do I delete Plus member ID?


■ In case of other errors
-----
・Operation procedure
・Input details (before/after change)
- The displayed error message
-----
Please contact us with the above information.

Other questions about "Changing registration information"

• Q.
  I registered the wrong name/date of birth/gender in the member information. How can I change it?
• Q.
  [Overseas users] Can I change the spelling of my name?
• Q.
  Can I change my registered address and phone number?
• Q.
  Can I change my registered email address?
• Q.
  I changed my smartphone model. Is there anything I need to do?