SUPPORT

About member information

Q

I registered the wrong name/date of birth/gender in the member information. How can I change it?

A

You cannot change or modify your name, date of birth, or gender yourself.
Please contact us by filling in the following information and clicking "Contact us."

If there is an error in your date of birth
<Request to correct date of birth>
・Registered name (Kanji/Furigana)
·Membership number
·Registered e-mail address
- Correct date of birth (8 digits in the Gregorian calendar)

⇒ Contact us here



If there is an error in the kanji or furigana of your name
<Name correction request>
・Correct name (kanji/furigana)
·Membership number
·Registered e-mail address
- Date of birth (8 digits in the Gregorian calendar)

⇒ Contact us here

If your registered name has changed due to marriage, etc.,
[here Please fill in the necessary information and contact us.



If there is an error in the gender
<Gender correction request>
・Name (Kanji/Furigana)
·Membership number
·Registered e-mail address
- Date of birth (8 digits in the Gregorian calendar)
・Correct gender

⇒ Contact us here



We will accept corrections for unintentional mistakes, but we cannot accept name changes to third parties, including family members or friends, under any circumstances. Please apply for a new membership separately.

Other questions about "Membership information"

• Q.
  I would like to confirm the registration details.
• Q.
  There has been a change in registration details (address, email address, etc.). Can I change the registration details midway?
• Q.
  I would like to delete the registered information.
• Q.
  What should I do if my name/gender changes?
• Q.
  I have newly registered with a different address, so I would like to delete the previously registered ID.
• Q.
  After changing the email address I normally use, I can no longer access the members-only page.
• Q.
  I registered from my smartphone, but can I log in from my PC as well? Also, what about the opposite?
• Q.
  I changed the model of the smartphone I am using. Are there any procedures required?