SUPPORT

Changing your registration information

Q

I registered the wrong name/date of birth/gender in the member information. How can I change it?

A

You cannot change your registered name (surname) from your My Page on the site.

If you wish to change your last name, please complete the procedure from your Ticket Plaza My Page.

▼Ticket Plaza My Page

https://tixplus.jp/member/mypage/

<Caution>

*To log in to Ticket Plaza, please use Plus member ID registered on the site.

*Please register in the same name as your ID.

*You cannot change your last name again for one year after any of the following events.

・After obtaining a new Plus member ID

After changing your last name

*Please note that we cannot accept name changes that result in the account being registered to a different person.

*No changes are permitted, even for family members.

You cannot change or modify your date of birth or gender yourself.

Please contact us by filling in the following information and clicking "Contact us."

<Request to correct date of birth>

・Registered name (kanji/furigana)

・Membership number

・Registered email address

- Correct date of birth (8 digits in the Gregorian calendar)

​⇒Contact us here

<Gender change request>

・Registered name (kanji/furigana)

・Membership number

・Registered email address

・Date of birth (8 digits in the Gregorian calendar)

・Changed gender

​⇒Contact us here

Please check carefully before registering to avoid any errors.

Other questions about "Changing registration information"

• Q.
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• Q.
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• Q.
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• Q.
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• Q.
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