SUPPORT

About member information

Q

After changing the email address I normally use, I can no longer access the members-only page.

A

Your login ID is the email address registered in your membership information.
Even if you have changed your email address, if you have not changed the registered email address on "My Page", please enter the email address that was previously registered as your login ID.
If you still can't log in, please see here.



Even if you switch to a new smartphone plan after March 2021 and can no longer use your carrier email address, unless you have changed your membership information, your login ID will be the email address you used when registering.

Other questions about "Membership information"

• Q.
  I would like to confirm the registration details.
• Q.
  There has been a change in registration details (address, email address, etc.). Can I change the registration details midway?
• Q.
  I would like to delete the registered information.
• Q.
  I registered the wrong name/date of birth/gender in the member information. How can I change it?
• Q.
  What should I do if my name/gender changes?
• Q.
  I have newly registered with a different address, so I would like to delete the previously registered ID.
• Q.
  I registered from my smartphone, but can I log in from my PC as well? Also, what about the opposite?
• Q.
  I changed the model of the smartphone I am using. Are there any procedures required?