NEWS
2024.02.29
[January enrollment] Information about sending membership benefits
We will inform everyone who joins in January 2024 that membership benefits will be shipped.
The benefits will arrive one after the other, so please check the following until the end before waiting.
◆Bonus details
・Membership card
◆About shipping time
From Thursday, February 29, 2024 shipping
*The shipping of membership benefits to those who joined after February 1, 2024 (during February) is scheduled for late March 2024.
From then on, your membership card will be shipped within the month following your enrollment month. Please refer here for details.
◆Shipment target person
For domestic members who have completed membership procedures byJanuary 31, 2024.
*Completion of the enrollment procedure means that the payment confirmation has been completed within the deadline.
◆Notes regarding shipping
・The delivery address will be the one registered as of February 14, 2024.
*If you have registered an incorrect address at the time above, please use the "Non-delivery inquiry" below.
・It usually takes 3 to 5 days from shipping to delivery. The number of days varies depending on the region.
Depending on the delivery situation and your area, it may take up to a week for delivery.
・The shipping method is [Yu-mail].
The delivery method is by post, so please make sure it does not get mixed up with other mail.
Just to be sure, please check with the person you live with about receiving the package.
◆About undelivered inquiries
<Inquiry reception period>
March 11, 2024 (Monday) 12:00 to March 17, 2024 (Sunday) 23:59
*After the above inquiry period ends, we will respond after confirming the details of your application.
Please note that it may take some time for us to respond to your request for resending.
<How to contact us>
① Please check your registration information from "MY PAGE".
② If your current address and registered information differ due to incorrect input or moving, etc.
Please complete the address change procedure yourself on "MY PAGE" and then apply using the "Undelivered form" at the bottom of this page.
*If the name on your home nameplate and the address are different, the shipped product will be returned to you due to the "wrong nameplate."
For those customers, please register "Mr. ●● (name on the nameplate)" at the end of the address.
<Note regarding undelivered inquiries>
・Please refrain from contacting us individually regarding shipping.
If you have registered your address incorrectly or have not received your benefits, please apply using the Not Received form.
・After filling out the undelivered form, we will resend the item to the person who has confirmed that the item has been returned.
・Please note that we cannot resend the package to anyone other than the recipient.
＞Click here for undelivered forms
*The form will be accessible during the reception period.
◆Notes regarding shipping
・The delivery address will be the one registered as of February 14, 2024.
*If you have registered an incorrect address at the time above, please use the "Non-delivery inquiry" below.
・It usually takes 3 to 5 days from shipping to delivery. The number of days varies depending on the region.
Depending on the delivery situation and your area, it may take up to a week for delivery.
・The shipping method is [Yu-mail].
The delivery method is by post, so please make sure it does not get mixed up with other mail.
Just to be sure, please check with the person you live with about receiving the package.
◆About undelivered inquiries
<Inquiry reception period>
March 11, 2024 (Monday) 12:00 to March 17, 2024 (Sunday) 23:59
*After the above inquiry period ends, we will respond after confirming the details of your application.
Please note that it may take some time for us to respond to your request for resending.
<How to contact us>
① Please check your registration information from "MY PAGE".
② If your current address and registered information differ due to incorrect input or moving, etc.
Please complete the address change procedure yourself on "MY PAGE" and then apply using the "Undelivered form" at the bottom of this page.
*If the name on your home nameplate and the address are different, the shipped product will be returned to you due to the "wrong nameplate."
For those customers, please register "Mr. ●● (name on the nameplate)" at the end of the address.
<Note regarding undelivered inquiries>
・Please refrain from contacting us individually regarding shipping.
If you have registered your address incorrectly or have not received your benefits, please apply using the Not Received form.
・After filling out the undelivered form, we will resend the item to the person who has confirmed that the item has been returned.
・Please note that we cannot resend the package to anyone other than the recipient.
＞Click here for undelivered forms
*The form will be accessible during the reception period.