NEWS
2023.11.27
[October enrollment] Information regarding shipping of enrollment benefits
We will inform all members who join in October 2023 about the shipping of their membership benefits.
The bonuses will arrive one after another, so please be sure to read the following information thoroughly before waiting.
◆Bonus details
・Membership card
◆About shipping time
From Monday, November 27, 2023 shipping
*Membership benefits will be sent to members who join after November 1, 2023 (during November) in late December 2023.
After that, your membership card will be sent out within the month following your joining month. For more information, please see here.
◆ Target recipients
Domestic members who completed the membership process byOctober 31, 2023
*Completion of the enrollment procedure means that the payment confirmation has been completed within the deadline.
◆Notes regarding shipping
- The shipping address will be the one registered as of November 9, 2023.
*If you have registered an incorrect address as of the time above, please use the "Inquiry about non-delivery" link below.
・It usually takes 3 to 5 days from shipping to delivery. The number of days varies depending on the region.
Depending on the shipping situation and your area, it may take up to a week for delivery.
・The shipping method is [Yu-mail].
The delivery method is by post, so please make sure it does not get mixed up with other mail.
Just to be sure, please check with the person you live with about receiving the package.
◆About undelivered inquiries
< Inquiry acceptance period >
From Friday, December 1, 2023, 12:00 to Friday, December 8, 2023, 23:59
*After the above inquiry period ends, we will respond after confirming the details of your application.
Please note that it may take some time for us to respond to your request for resending.
＜ How to contact us ＞
① Please check your registration information from "MY PAGE".
② If your current address and registered information differ due to incorrect input or moving, etc.
Please change your address yourself on "MY PAGE" and then apply using the "Undelivered Package Form" at the bottom of this page.
*If the name on your home nameplate and the address are different, the shipped product will be returned to you due to the "wrong nameplate."
For those customers, please register "Mr. ●● (name on the nameplate)" at the end of the address.
<Note regarding undelivered inquiries>
・Please refrain from contacting us individually regarding shipping.
If you have registered your address incorrectly or have not received your benefits, please apply using the Not Received form.
・Please fill out the non-delivery form and we will resend your package to those who have confirmed that it has been returned.
・Please note that we cannot resend the package to anyone other than the recipient.
＞Click here for undelivered forms
*The form will be accessible during the reception period.
◆Notes regarding shipping
- The shipping address will be the one registered as of November 9, 2023.
*If you have registered an incorrect address as of the time above, please use the "Inquiry about non-delivery" link below.
・It usually takes 3 to 5 days from shipping to delivery. The number of days varies depending on the region.
Depending on the shipping situation and your area, it may take up to a week for delivery.
・The shipping method is [Yu-mail].
The delivery method is by post, so please make sure it does not get mixed up with other mail.
Just to be sure, please check with the person you live with about receiving the package.
◆About undelivered inquiries
< Inquiry acceptance period >
From Friday, December 1, 2023, 12:00 to Friday, December 8, 2023, 23:59
*After the above inquiry period ends, we will respond after confirming the details of your application.
Please note that it may take some time for us to respond to your request for resending.
＜ How to contact us ＞
① Please check your registration information from "MY PAGE".
② If your current address and registered information differ due to incorrect input or moving, etc.
Please change your address yourself on "MY PAGE" and then apply using the "Undelivered Package Form" at the bottom of this page.
*If the name on your home nameplate and the address are different, the shipped product will be returned to you due to the "wrong nameplate."
For those customers, please register "Mr. ●● (name on the nameplate)" at the end of the address.
<Note regarding undelivered inquiries>
・Please refrain from contacting us individually regarding shipping.
If you have registered your address incorrectly or have not received your benefits, please apply using the Not Received form.
・Please fill out the non-delivery form and we will resend your package to those who have confirmed that it has been returned.
・Please note that we cannot resend the package to anyone other than the recipient.
＞Click here for undelivered forms
*The form will be accessible during the reception period.