SUPPORT

About member information

Q

What should I do if my name/gender changes?

A

You cannot change or modify your name or gender by yourself.
Please contact us by filling in the following information and clicking "Contact us."

<Name change request>
・Registered name (Kanji/Furigana)
・Name after change (kanji/furigana)
·Membership number
·Registered e-mail address
- Date of birth (8 digits in the Gregorian calendar)
・Reason (marriage, name change, etc.)

⇒ Contact us here

*Depending on the reason, we may ask you to submit documents that can prove the change. Please note that we may not be able to accept your request if we suspect a name change.


<Gender change request>
・Registered name (Kanji/Furigana)
·Membership number
·Registered e-mail address
- Date of birth (8 digits in the Gregorian calendar)
・Changed gender

⇒ Contact us here

Other questions about "Membership information"

• Q.
  I would like to confirm the registration details.
• Q.
  There has been a change in registration details (address, email address, etc.). Can I change the registration details midway?
• Q.
  I would like to delete the registered information.
• Q.
  I registered the wrong name/date of birth/gender in the member information. How can I change it?
• Q.
  I have newly registered with a different address, so I would like to delete the previously registered ID.
• Q.
  After changing the email address I normally use, I can no longer access the members-only page.
• Q.
  I registered from my smartphone, but can I log in from my PC as well? Also, what about the opposite?
• Q.
  I changed the model of the smartphone I am using. Are there any procedures required?