Event Outline

Reception overview

About electronic tickets

Find out more about electronic tickets

Electronic tickets for both applicants and companions are issued via the official HYPSTER APP.
You can download the official HYPSTER APP here.

E-ticket	Ticket display date:	2 weeks before each performance(Estimated Time)
	Ticket display device	The phone linked to the phone number registered during application
	Ticket sharing:	These advance tickets are not shareable
	Portrait face photo registration is required	For identity verification purposes, your face photo will be displayed on your electronic ticket. When attempting to enter the venue, those without a registered photo will be denied entry. If you win a ticket, please make sure to register a photo in advance.

About our support for companions without smartphones

About the prohibition of unauthorized resales and transfers

Please be sure to check before applying.

1.How to apply

申请时，请使用您的Plus member ID和密码登录。

*您可以在HYPSTER网站上的 MyPage 上确认您的Plus member ID。
*申请前，请务必通过 MyPage 确认并更改您注册的HYPSTER详细信息。如果您在申请期间输入的详细信息与您的会员详细信息不符，您将没有资格参加抽奖。
≫点击这里访问我的页面

2.About companion authentication

• These advance tickets require any companions to also be registered HYPSTER members.
  Plus member IDs that have not yet joined HYPSTER will be unable to be authenticated as companions at the Ticket receipt screen, so please make sure to confirm their Plus member ID via MyPage at the HYPSTER site after joining.
  In addition, when entering your companion’s phone number on the Ticket receipt screen, enter the number registered in the area marked in red in the image below.
  

• 

Confirm details on MyPage

3.Supported devices

• 

• 任何具有注册电话号码和互联网功能的智能手机都可以使用通过官方HYPSTER APP 发行的电子门票。

• *平板电脑设备和 iPod Touch 设备不兼容电子机票。
  此外，某些智能手机设备不受支持。请务必检查不支持的设备列表。

Regarding supported devices

4.Email inbox settings

When the start date displayed on a ticket arrives, emails will be sent to applicants and their companions from Tixplus detailing how they can receive their electronic tickets.

那些在其电子邮件帐户电子邮件中使用白名单的用户需要确保允许来自“plusmember.jp”的邮件。此外，请根据此信息检查您的垃圾邮件设置和其他设置。

5.Receiving your tickets

• 

• 获奖者将通过官方HYPSTER APP 收到门票。

  In order to prevent unauthorized resales, tickets can only be received on the smartphone device linked to the phone number registered in the initial application.

  • *在HYPSTER官方APP上，每个Plus member ID只能使用一个电话号码，同一个电话号码不能注册多个账户。
  • *If you are unable to receive your ticket due to reasons such as your phone number being changed after purchasing a new phone, or making a mistake inputting your number during your application, please get in contact with Tixplus customer support after tickets have started being distributed.
  • *If the companion was listed as not possessing a smartphone during the application, the companion’s ticket can be displayed together with the applicant’s on the applicant’s device.

6.Notes regarding the ticket application process

• Tickets are allocated via lottery and not on a first-come-first-served basis. Please apply within the designated period.
• You can only submit one application for advance tickets for a given performance. After your application has been submitted, you cannot apply again for advance tickets for the same performance.
• Only one application per member is allowed. Please apply for all the performances you wish to attend in one application.
• Deposits for winning performances cannot be made individually for each performance. Payment for all selected performances must be made in a lump sum only. Please apply only for the performances you are sure to attend.
• You can only submit one application per person; this also applies to applications submitted as accompanying persons.
• We are unable to answer inquiries regarding seating arrangements and/or the lottery process.
• Refunds will not be provided due to changes in the cast or cancellations for the convenience of the purchaser.
• 使用信用卡付款时，将确认您的信用卡的有效性（授权确认）。
  因此，根据您的信用卡公司的不同，您可能会在完成申请后收到一封包含信用卡指南的电子邮件。
  在彩票结果公布之前，不会处理卡付款。
  ≫有关授权确认的详细信息请参见此处。

但如果您使用借记卡或预付卡付款，则在申请过程中，门票价格将立即从您的余额中扣除（对于预付卡，将从卡内余额中扣除）。由于这些类型的卡的特性。
≫有关借记卡/预付卡付款的详细信息，请查看此处。

• 官方HYPSTER APP 可与具有互联网连接、可访问 Google Play 或 Apple Store 并可接收短信的智能手机一起使用。
• A smartphone contract that includes the provision of SMS services is necessary for both iPhone and Android smartphones.
• 电子门票与功能手机、平板电脑设备（不具备短信功能的设备）和 iPod touch 设备不兼容。
  ≫请在此处检查兼容设备。
• After the process of receiving tickets has been initiated, you will receive a notification email from Tixplus. Please configure your email settings to allow emails from「plusmember.jp」.
• Only members who have purchased this advance ticket will be admitted to the venue. Illegal trade (resale) and transfers of tickets are forbidden.
• The resale or transfer of tickets to a third party is strictly forbidden under any circumstances.
• The share member feature cannot be used for this advance ticket.
• In the event you are using an Android device, there may be cases where you are unable to apply due to the browser. In such cases, please try using Google Chrome to apply instead.

7.Important information regarding admission

本演出受2019年6月14日生效的《禁止盗票转售法》约束。

为了进行身份验证，通过官方HYPSTER APP 发出的电子门票将包含一张肖像照片，您在入场时将被要求出示。

Identity verification

• Please be aware that all winners are required to register a portrait photo. Failure to register by the deadline will result in denial of admission.
• Please be aware that you may be asked to show your ID when you enter the venue if it is difficult to confirm that your photo matches that of the person displayed on the ticket. Please make sure to bring a valid ID with you when you travel to the venue.
• If we are unable to confirm your identity, you will be denied entry into the venue regardless of the reason.
• 请注意，如果发生此类事件，我们将不会赔偿机票费用，也不会赔偿任何手续费、差旅费或其他此类费用。
  如果您购买门票后无法参加，请使用我们的官方门票交易和转售服务 Tixplus Trade，但请注意，使用此服务需要日本银行账户。

Support for companions without smartphones

• When applying for 2 tickets along with a companion, during the application process if one of the two of you does not possess a smartphone you can request to have both tickets displayed on the same device.
• At section (3) of the companion’s details on the application screen, when asked “Does your companion possess a smartphone?”, please make sure to select “They do not possess a smartphone”.

About valid forms of ID

Only one of the following is required (photo ID)

Passport / Driver’s License / Student ID or Handbook w/ Photo / My Number Card / Basic Resident Register Card w/ Photo / Alien Registration Certificate / Residence Card / Disability Certificate / Health Insurance Card w/ Photo

Two of the following are required (if you do not have a photo ID)

Student ID or Handbook without Photo / Basic Resident Card / Health Insurance Card / Pension Book / Official Copy of Family Register /

The following are not recognized as forms of ID

Certificate of Residence / All Membership Cards / Credit Card / Cash Card / Expired IDs / Copies or Photos of IDs

法律禁止出借和借用健康保险卡。
使用篡改或伪造的身份证件属于犯罪行为。

Application process confirmed