Reception overview

About electronic tickets

Check e-ticket details

Both the applicant and accompanying person will issue electronic tickets using the "HYPSTER official app."

electronic ticket	Ticket display date	1 week before the performance
	Ticket display terminal	A smartphone with the phone number you registered when applying *Ticket companions must also download HYPSTER official app. If you apply for two tickets, electronic tickets will be issued for each smartphone. *If your companion does not have a smartphone, and you have applied for "accompanying person does not have a smartphone" at the time of application, the tickets of your companion will be displayed together on your device.
	Distribution of tickets	This advance ticket cannot be distributed.
	ticket trade	can be Please check here for more information.
	Face photo registration	need To verify your identity, your photo will be displayed on the electronic ticket. Those who have not registered their face photo at the time of entry will not be allowed to enter. If you are selected, please make sure to complete face photo registration before entering the venue. Please check here for more information.

The official HYPSTER app can be downloaded here.

* HYPSTER official app can be used on a smartphone with an internet connection and a phone number starting with 090/080/070.
Mobile phones and feature phones are not supported.
Click here for details on compatible devices.

Regarding accompanying persons who do not have smartphones

About the official ticket trade/resale service “Ticket Platrade”

Regarding prohibition of unauthorized resale and transfer

Please be sure to check before applying.

1.About how to apply

Log in with your "Plus member ID" and "password" when applying.

* Plus member ID can be found on your My Page on HYPSTER website.
*Please be sure to check and change your HYPSTER registration information on My Page before applying. If the application information does not match your membership information, you will not be eligible for the lottery.
*Please make sure that the ID name you use to log in when applying is the same as the name on the Lawson application screen.

≫My Page is here

2.About companion authentication

• For this advance purchase, the accompanying person must also be a member of "HYPSTER".
  If you are not a member of HYPSYER, your Plusmember ID will not be able to authenticate your companion on the Lawson Ticket reception screen, so please check Plus member ID from My Page on the HYPSTER website after you join.
  Also, please enter the telephone number of the companion registered in the red frame of the image below on the Lawson Ticket reception screen.
  

• 

Check my page

3.About compatible devices

• 

• Electronic ticketing via HYPSTER official app can be done using a smartphone with an internet connection and a phone number starting with 090/080/070.
  • (*SMS contract is required for iPhone)
  [Supported OS]
  iPhone devices: iOS 13.0 or later *SMS function required
  Android devices: "Android OS 7.0" or later *SMS function required
  

• *Electronic tickets are not compatible with "Galaxy phones", "Rakuraku smartphones", "Galaxy phones", "Tablet devices", and "iPod touch".
  Also, some smartphones are not supported. Please be sure to check which models are not compatible.

About compatible devices

4.About email reception settings

On the ticket display start date, Tixplus (formerly EMTG) will send an email to the applicant and accompanying person with instructions on how to receive the electronic ticket.

If you have set up domain-specific reception, please configure your settings so that you can receive emails from "plusmember.jp". Please refer to this page and review your spam email settings.

5.About receiving method

• 

• Tickets for the winning performances will be received on the "HYPSTER official app".

  To prevent unauthorized resale, you can only receive the gift using the smartphone with the phone number you registered at the time of application.

  • *On HYPSTER official app, one Plus member ID can only be used with one phone number. The same phone number cannot be registered to multiple accounts.
  • *If you are unable to receive your ticket due to reasons such as changing your phone and changing your phone number or entering the wrong phone number when applying, please contact Tixplus customer support ``after you have started receiving tickets.'' please.
  • *If you indicate at the time of application that your companion does not have a smartphone, the tickets of your companion will be displayed together on your device.

6.Registering your face photo

For this performance, your photo will be displayed on the electronic ticket.
Those who do not have their photo registered upon entry will not be allowed to enter.
If you are selected, please make sure to complete your photo registration before entering the venue.
Photo registration is required for both the applicant and accompanying person.

Click here for details on face photo registration

7. Notes regarding application, selection, and seating

• When registering with Lawson Ticket, please make sure to enter the information of the person who will be attending the event. We cannot accept name changes after application.
• ​Transfers between family members or friends are strictly prohibited. We will not accept changes for any reason, so please be careful not to make any mistakes or omissions when applying.
• Entry will be denied to anyone other than the applicant and accompanying persons specified at the time of application, regardless of the reason.​
• Please also read the notes on HYPSTER /Lawson Ticket application page before applying.
• If the payment is not confirmed by the payment deadline after winning, the winning will be invalidated.
• We cannot respond to any inquiries regarding seats or lottery selections.

8. Notes on admission

This performance is subject to the "Act Prohibiting Unauthorized Ticket Resale" that came into effect on June 14, 2019.

As a countermeasure, in order to verify your identity, you will be issued an "electronic ticket with your photo" via the official HYPSTER app, which you will be required to present upon entry to each venue.

Identity Verification

• Please note that the winners will be required to go through the "photo registration" process. If you do not register by the deadline, you will be denied entry.
• Please note that if it is difficult to confirm that you are the same person as the person in the photo upon entry, you may be asked to show your ID. Please be sure to bring your ID with you when you come to the venue.
• If we are unable to verify your identity, you will be denied entry regardless of the reason.
  Please note that in such cases, we will not refund ticket prices or compensate for various expenses such as fees and transportation costs.
• If you are unable to attend after purchasing tickets, please use the official ticket trading and resale service, Ticket Plaza Trade.

Accompanying person without smartphone

• If you and your companion apply for two tickets, you will be able to present both tickets on one device by requesting this at the time of application (only if one of you does not have a smartphone).
• On the Lawson application screen, make sure to select “Does not own a smartphone” for the question “Companion Information (3) ‘Does your companion own a smartphone?’”

Valid ID

Only one document is required (photo ID)

Passport/Driver's license/Student ID with photo/Student handbook/My Number card/Resident registration card with photo/
Alien registration card/Residence card/Disability certificate/Photo health insurance card

Two documents required (if you do not have a photo ID)

Student ID/Student Handbook (no photo)/Resident Registration Card/Health Insurance Card/Pension Book/Family Register

Items that are not accepted as identification

Residence certificate/various membership cards/credit cards/cash cards/expired identification cards/copies or image data of identification cards

It is prohibited by law to lend or borrow health insurance cards.
Any use of altered or forged identification is a criminal offense.

9. Other Notes

• Children of elementary school age and above must pay a fee; preschool children are not allowed to enter.
• Minors must obtain parental consent before purchasing tickets.
• You will need to enter your plusmember ID when purchasing tickets at Lawson Ticket. Please check the "MY PAGE" page on HYPSTER website.
• At the time of purchase, various fees such as system usage fees are required in addition to the ticket price.
• If you are unable to attend the performance after purchasing tickets, please use the official ticket trading and resale service "Ticket Plaza Trade", where you can trade at the original price. Details regarding trading will be provided at a later date.
  Please note that "Ticket Plaza Trade" is a service for Japan only, and those who do not have a domestic account cannot list tickets.
• We do not accept gifts (including fan letters) or celebratory flowers.

I have checked all the precautions